Company Policies

Wholesale Policy

HALI SRLS operates exclusively as a wholesale distributor. Our services are available only to registered businesses.

  • Valid business registration required
  • Minimum order quantities (MOQ) apply to all products
  • Volume discounts available for larger orders
  • Credit terms available for established accounts

Return and Exchange Policy

Defective Products

  • Report defects within 7 days of delivery
  • Photographic evidence required
  • Full replacement or refund provided

Wrong Items Shipped

  • We cover all return shipping costs
  • Correct items shipped immediately

Order Cancellation

  • Free cancellation before production starts
  • 25% fee if production has started
  • No cancellation once shipped

Customer Service Policy

We are committed to providing excellent customer service to all our wholesale partners.

  • Dedicated account manager for each client
  • 24-hour response time for inquiries
  • Regular product updates and new arrivals
  • Support in Italian and English

Quality Guarantee

All products are inspected before shipment to ensure they meet our quality standards:

  • Material quality verification
  • Dimensional accuracy check
  • Color consistency verification
  • Packaging integrity

Contact

For questions about our policies, contact: support@weltohali.com